Last updated: 26 August 2026
Cancelling an order
You can cancel an order in the app at any point before the daily cutoff for your area (6:00 PM IST), as long as it has not yet been dispatched. Open the order and choose Cancel.
After the cutoff, or once an order has been packed and dispatched, it cannot be cancelled in the app. Call us on 8801348400 / 8817130675 and we will help where we can.
Refunds on prepaid orders
If you cancel a prepaid order before dispatch, we refund the full amount to the account you paid from. Refunds are processed within 2 working days and typically reach you within 5 to 7 working days, depending on your bank.
Credit accounts
Credit orders are not paid at the time of ordering, so a cancelled order is simply never invoiced. If an invoice has already been raised, we issue a credit note against your account.
Damaged, wrong or short deliveries
Please check your delivery when it arrives. If anything is damaged, missing or not what you ordered, tell us within 48 hours on 8801348400 / 8817130675 or care@ivykart.com, with photographs where possible.
We will replace the items on your next delivery, or credit your account, whichever you prefer.
Returns we cannot accept
Because these are food ingredients, we cannot accept returns of:
- Products that have been opened or partly used
- Products stored outside the conditions shown on the packaging
- Products reported more than 48 hours after delivery
- Products ordered in error where there is nothing wrong with them
Questions
8801348400 / 8817130675 · care@ivykart.com · Monday to Saturday, 9:00 AM to 6:00 PM IST.